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Calou

Kersley

Henry

Мужчина

09 March 1989

republic of Mauritius

Mauritian

Penza town, Russia

+7(937)447-9661

English - professional, French - fluent

Женат/Замужем

Нет детей

Интернет

Studied at Modern College: -School certificate from Nov 2006 -Higher school certificate from Nov 2009 2 years at The Hotel School Sir Gaetan Duval (Ebene Reduit)- unfinished Higher Diploma in hotel Management (from Nov 2009 till Nov 2011)

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From February 2015 till March 2017 Guest relation officer at the Constance Le Prince Maurice (5 stars plus resort) Responsibilities -welcoming and checking in guests -providing information about the Hotel services -attending phone calls and giving the proper information to the guests -maintaining guest history with preferences -follow-up on guests feedback and ensure hotel departments are fully briefed on guests requirements -maintaining current knowledge of hotel products, services, pricing and special promotional offers and events -providing guests with booking excursions, restaurants, golf courses, car services -promote selling up Achievements -able to work under pressure -anticipation of guests needs -provide excellent service and received many appreciations From May 2012 till January 2015 Receptionist and Night Auditor at the Le Grand Bleu Hotel Responsibilities -deal with late arrivals and assist them with check-in and check-outs -escort guests to their reserved rooms after checking -update night guests about various Hotel plans and prices -manage guest complaints and resolve the conflicts to the guest’s satisfaction -process guests payments according to the rules and policies of the Hotel -prepare reports, balancing the volume of sales and ensure guests profile are up to date -accurately and orderly turned over responsibilities to morning shift employees Achievements -become well organize and planning -recognized as outstanding care for guests and awarded to address VIP Guests individually From November 2011 till May 2012 Waiter at the Restaurant Place à pat Responsibilities -decorate and serve tables for different occasions -welcome customers, residents them into the restaurant and take orders -relay the orders to the kitchen and bring the prepared meals to the customers -ensure that they were satisfied with their meals -take the calls and make booking for a customers -deal with cash Achievements -become to pick up new processes quickly and efficiently -able to communicate with a range of different people in high pressure situations

Вакансии, на которые вы претендуете

Receptionist, Guest relation agent, Night auditor, Front office administrator, Concierge, Sales agent

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